Legal
This acceptable use policy sets out the terms between you and us under which you may access our website woodlanedental.co.uk (our site). This acceptable use policy applies to all users of, and visitors to, our site.
Your use of our site means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our Terms of Website Use.
Our site is a site operated by Woodlane Dental Equipment Limited (we or us). We are registered in England and Wales under company number 06837995 and we have our registered office and main trading address is Unit 10 Global Business Park, 14 Wilkinson Road, Cirencester, Gloucestershire, GL7 1YZ. Our VAT number is 176138201.
PROHIBITED USES
You may use our site only for lawful purposes. You may not use our site:
• In any way that breaches any applicable local, national or international law or regulation.
• In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
• For the purpose of harming or attempting to harm minors in any way.
• To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
• To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
You also agree:
• Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions
of our Terms of Website Use.
• Not to access without authority, interfere with, damage or disrupt:
• any part of our site;
• any equipment or network on which our site is stored;
• any software used in the provision of our site; or
• any equipment or network or software owned or used by any third party.
SUSPENSION AND TERMINATION
We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.
Failure to comply with this acceptable use policy constitutes a material breach of the Terms of Use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:
• Immediate, temporary or permanent withdrawal of your right to use our site.
• Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.
• Issue of a warning to you.
• Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
• Further legal action against you.
• Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.
CHANGES TO THE ACCEPTABLE USE POLICY
We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.
TERMS AND CONDITIONS OF SALE FOR THE SUPPLY, DELIVERY SERVICE AND INSTALLATION OF DENTAL EQUIPMENT AND FURNITURE
Definition
In these conditions the following expressions have the following meanings:
‘we, our or us’ – means Woodlane Dental Equipment Ltd (Company No: 06837995) whose registered office is at Unit 10 Global Business Park, 14 Wilkinson Road, Cirencester, Gloucestershire, GL7 1YZ.
‘you or your’ – means the person, firm or company placing an order with us.
‘order confirmation’ – means the order confirmation supplied by us to you setting out the details of your order.
‘goods’ – means the dental equipment or furniture or other items ordered by you for supply and delivery only or for supply, delivery and installation by us or for service only but excludes any installations which we notify you are going to be carried out by independent contractors which will be governed by their terms and conditions.
1. Formations of Contract
(a) Orders are accepted subject to availability of goods and services required to fulfil the order
(b) These terms and conditions shall apply to all contracts and orders placed with us. Acceptance by us of any order is conditional on your unqualified acceptance of these terms and conditions. If any qualifications or variations are made to the order, it shall not form part of the contract unless expressly agreed to in writing by us. These terms and conditions override all clauses or provisions with a contrary intention which may be proposed by you, unless expressly accepted in writing by us.
(c) Your attention is drawn to the terms and conditions stipulated by the manufacturers of goods in any brochure, catalogue, website or literature supplied to you by us. You accept and are bound by the manufacturers’ terms and conditions. However these terms and conditions shall override all conflicting provisions stipulated by the manufacturers in such brochures, catalogues or other literature.
(d) No warranty whatsoever is given by us that the goods supplied, delivered or installed shall correspond with any sample, example or model and any description or illustration given to you is not intended to provide you with a contractual specification of the goods to be supplied, delivered or installed by the firm, nor to constitute a sale by example or by description.
(e) We cannot be held responsible for any incidental damage caused to your property whilst installing or delivering your goods.
(f) We reserve the right to subcontract all or some of the works under our order confirmation unless agreed otherwise with you in writing. We are not responsible for any works carried out by independent contractors who will contract with you in accordance with their terms and conditions of business.
2. Quotations and Prices
Quotations and prices are based on prices applicable at the time they are given or agreed and are subject to variations to take account of any increase or decrease in the costs and or prices which are payable by us in complying with our obligations under the contract. All prices are exclusive of VAT which will be charged at the rate ruling at the date of invoice. Quotations shall be deemed to be withdrawn unless acceptance is received in writing from you within 30 days of the date of quotation.
3. Non-Fulfilment
All quotations are given, contracts entered into and accepted free of all liability for non-fulfilment caused by circumstances beyond our control, including acts of God ,Government control, fire, accidents or other similar cause. In the event of complete non-fulfilment as a result of such circumstances, you shall be entitled to a return of your deposit.
4. Payment Supply Only and Services
Notwithstanding clause 6 below in the case of orders placed with us for the supply of goods only, payment in full of the whole balance of the price after deduction of the deposit referred to in clause 5 will be made by you prior to delivery of the goods by us or collection of the goods by us or you. Your attention is drawn to provisions of clause 8. If the balance due is not paid in full immediately after notification by us to you that the goods have been received, interest will run on the sum or sums outstanding from the date of said notification at the rate stipulated in clause 6. Service work and equipment shall be payable in accordance with the terms of our invoice.
5. Deposit
Immediately upon acceptance by us of your order, a deposit in the sum specified in our order confirmation shall be payable by you to us and we will then place the order.
6. Payment
Except where the provisions of clause 4 above apply, payment of the balance of the contract price after
deductions of the deposit referred to in clause 4 will be made as follows:
(a) An interim payment in the sum specified in the order confirmation shall be payable by you to us 30 days prior to the delivery of the goods to your premises or their installation as the case may be;
(b) The balance specified in the order confirmation shall be payable within 30 days of installation.
If any of the sums due in terms of paragraph (a) and (b) are not paid in full upon the respective due dates for payment, interest will run on the sum or sums outstanding from the respective due date or dates at a rate equivalent to 8% above Bank of England base rate in force at that time until payment in full is made.
7. Payment Finance Only
Upon receipt by us of confirmation of your finance agreement, we will place your order. The payment as set out in your order confirmation will be due in full on delivery and prior to any installation.
8. Ownership of Goods
The goods remain our property until payment of the contract price has been made in full. Payment in full shall mean payment for the goods and for the cost of all materials, postage and delivery costs, labour and installation together with any interest due. For the avoidance of doubt, any sum paid by cheque will not be deemed to have been paid in full until the cheque has been honoured by your bank. We reserve the right to remove any goods without notice to you until payment is made in full. We will not be required to issue or deliver any certificates, guarantees or other documents regarding the goods until payment has been made in full.
9. Risk
Notwithstanding the ownership of the goods, the risk in the goods shall pass from us to you upon delivery to your premises.
10. Delivery
No responsibility whatsoever is accepted by us for any delay in delivery unless we specifically undertake in writing to guarantee delivery by a specific date under a penalty.
11. Cancellation and Returns
If you cancel the contract without our consent then you shall indemnify us against all loss, damage, claims or actions arising out of such cancellation unless otherwise agreed in writing, and for the avoidance of doubt, any such cancellation is Without Prejudice to our rights to payment in accordance with clause 6 above.
Returns should be agreed prior to goods being returned, this should be done via e-mail or telephone.
Returns should be made to us if goods are under warranty and are defective. You are responsible for the costs associated with returning the goods, including but not limited to postage and packaging costs, restocking fees and processing costs.
12. Claims
You shall inspect the goods as far as is reasonably possible on delivery or installation and if you consider the goods are not in accordance with the contract, you should notify us in writing within 7 days. In the
absence of such a notice, the goods are presumed to be complete and free from any defect which would be apparent on reasonable examination and any claims should be deemed to be waived or absolutely barred.
13. Liability
(a) We shall not be liable to you or to any third party for loss, injury or damage of any kind arising from or in connection with the performance of the contract or arising from or in connection with the use, or failure or defect in the goods supplied, delivered or installed by us which is beyond our control.
(b) In no circumstances whatsoever shall our liability (in contract or otherwise) to you arising under, out of or connected with this contract or the goods supplied, delivered or installed, exceed the contract price of the goods.
(c) Nothing in this clause is intended to limit our liability in the event of death or personal injury resulting from our negligence whilst carrying out our duties in accordance with the contract.
(d) You shall be responsible for providing access to your premises and a safe working environment for us and any sub-contractors and shall be liable for any loss, damage or injury resulting from your failure or delay in the performance of your obligations under the contract.
14. Confidential Information and Copyright
We retain all copyright in all drawings and quotes prepared by us and they remain our property and should not be reproduced or copied by you without our prior written consent. Neither party will use or disclose each other’s business or client confidential information and will indemnify the other against all loss, damage, claims or actions arising out of a breach of this clause.
15. Miscellaneous
a) You shall be responsible for ensuring all designs and drawings comply with the latest building regulations, CQC (Care Quality Commission) guidance, and any other rules or regulations relating to the designs and drawings.
b) We will make every effort to comply with our projected timings but there may be delays due to circumstances beyond our control. In this case we will inform you of the delay at the earliest possible opportunity and will endeavour to complete the order as soon as reasonably possible.
c) Changes to the finalised/accepted drawings should be made in writing and only deemed accepted by us on receipt of written confirmation or updated drawings detailing the changes.
16. Governing Law and Jurisdiction
The contract shall be governed by and construed in accordance with the law of England and Wales and shall be subject to the exclusive jurisdiction of the courts of England and Wales and to which you by acceptance of these terms and conditions, agree to submit.
1. What this Privacy Policy covers
This is the Privacy Policy for Woodlane Dental Equipment Limited.
We are committed to being transparent on how we collect, use and protect your personal information. The data controller is Woodlane Dental Equipment Limited (referred to in this policy as “we”, “us” or “our”). We want you to be confident that the personal information you give us is safe and secure with us and understand how we use it to communicate with you about your quotation, order, servicing your products, product information and updates, new offers and special events.
Our Privacy Policy explains:
• the personal information we collect
• how and why we collect and use your personal information
• when and why we will disclose your personal information to other organisations
• the rights and choices you have when it comes to your personal information
• why we use cookies
• the steps we take to ensure your information is kept secure and confidential
• how long we will hold your information for; and
• how to contact us
2. Personal information we collect
• When you contact us by telephone, email, in person, in our showroom or via our website you must provide us with your name, landline telephone number or mobile telephone number, postal address and email address.
• When you attend our special showroom event or workshop or other exhibition in which we may participate, we may collect your name, landline telephone number or mobile telephone number, postal address and email address.
• When you visit our website, we use cookies to tailor our online-marketing to best suit your needs without identifying you personally or without collecting any personal data.
3. How we collect and use your personal information
This section explains how we collect and use your personal information.
3.1. Enquiries
We collect your personal information from you when you request a quotation or product information via enquiry forms on our website, when you visit our showroom in person, when our Dental Engineer visits your dental practice by appointment or when you make a request via email to us. This enables us to manage your request.
3.2. Contacting you
We collect and may use your personal information to contact you in response to the communications that you have directed at us. We want to be able to help you, so we use personal data to provide clarification or assistance in response to your communications;
3.3. We collect and may use your personal information to invite you to attend special showroom events and workshops organised by us.
4. Disclosure of your personal information to other organisations
The personal information that we collect when you use our website enquiry forms, request a quotation and place an order with us are confidential. We may disclose your personal information to a third party in the following circumstances:
4.1. Our suppliers, manufacturers and associated companies – for the purposes of delivery of products direct from our suppliers or manufacturers to your property/dental surgery where the products are to be installed; or in circumstances where technical, remedial or service work needs to be carried out at your property/dental surgery where the relevant products have been installed.
4.2. If required or permitted to do so by law.
4.3. If required to do so by any court, the Financial Conduct Authority or any other applicable regulatory, compliance, governmental or law enforcement agency.
4.4. If necessary in connection with legal proceedings or potential legal proceedings.
4.5. If necessary and lawful for financial/accountancy purposes, for compliance with General Dental Council (GDC) standards and regulations and for insurance purposes.
5. How you can change permissions
Your privacy is of great importance to us. All emails or other forms of communication directly from us to you will include clear instructions on how to unsubscribe. In addition, if you do not wish to be contacted by us anymore you can email datarequest@woodlanedental.co.uk . Section 6 below also sets out your other information rights.
6. Your information rights and responsibilities
6.1. You already have certain rights under existing data protection legislation, including a right to request a copy of the personal information we hold on you, if you request it in writing. From 25 May 2018 you will have the following rights:
6.1.1. Right to correct: the right to have your personal information rectified if it is inaccurate or incomplete.
6.1.2. Right to erase: the right to request that we delete or remove your personal information from our systems.
6.1.3. Right to restrict our use of your information: the right to ‘block’ us from using your personal information or limit the way in which we can use it.
6.1.4. Right to data portability: the right to request that we move, copy or transfer your personal information.
6.1.5. Right to object: the right to object to our use of your personal information including where we use it for our legitimate interests, or where we use your personal information to carry out profiling to inform our market research and user demographics. If you raise an objection we will stop processing your personal information unless very exceptional circumstances apply, in which case we will let you know why we’re continuing to process your personal information.
We will use reasonable efforts consistent with our legal duty to provide you with your rights in accordance with data protection legislation.
6.2. To make enquiries, exercise any of your rights set out in this Privacy Policy and/or make a complaint please contact datarequest@woodlanedental.co.uk or write to the Data Protection Officer at Woodlane Dental Equipment, Unit 10, Global Business Park, Wilkinson Road, Cirencester, Gloucestershire GL7 1YZ.
6.3. If you are not satisfied with the way any complaint you make in relation to your personal information is handled by us, then you may be able to refer your complaint to the relevant data protection regulator. In the UK, this is the Information Commissioner’s Office.
7. Keeping your personal information secure
7.1. Keeping information about you secure is very important to us so we store and process your personal information in accordance with the high standards required under data protection legislation.
7.2 All your personal details and information are held securely on our server, in a password protected database that is only accessible by designated members of staff employed by Woodlane Dental Equipment Limited.
8. How long do we keep your personal information?
Unless a longer retention period is required or permitted by law, we will only hold your personal information on our systems for the period necessary to fulfil the purposes outlined in this Privacy Policy or until you request it is deleted. If, having provided personal information to enable us to supply you with a quotation, you do not accept the quotation in a reasonable period we may contact you to ensure you’re still happy to receive relevant communications from us.
9. How to contact us
If you have any queries relating to our use of your personal information or any other related data protection questions, please contact us at datarequest@woodlanedental.co.uk or write to our Data Protection Officer at Woodlane Dental Equipment Limited, at Unit 10 Global Business Park, Wilkinson Road, Cirencester, Gloucestershire GL7 1YZ.
10. Changes
This policy is effective from 1st May 2018. We may, from time to time, make changes to this Privacy Policy to reflect any changes to our privacy practices in accordance with changes to legislation, best practice or website enhancements. We will let you know what these changes are by posting them to this page. It is your responsibility as a user to make sure that you are aware of changes posted on this page, by checking for any changes on a regular basis. Changes posted on this page will become effective as soon as they are posted.
Effective as of: 1st May 2018